Questions we hear most often.

• All Mumu Living furniture has a 2-year warranty against manufacturing or mechanism defects, starting from the delivery date. 
• Clearance item(s) has a 1-year warranty.

The warranty covers normal household use only. It does not cover rented, commercial, institutional or other non-residential use. It applies to Mumu Living furniture bought directly from mumuliving.com or our showrooms. We are not liable for Mumu Living products sold by unauthorised resellers.

We warrant that every item or part is free from manufacturing defects and matches the product description on our website. Each of the following has a 2-year warranty with 2 years of labour coverage:

• Frame, springs and webbed seating in upholstered and leather sofas and sofa beds
• Mechanisms in recliner sofas, adjustable armchairs and sofa beds
• Hydraulics in storage bed frames

We will assess whether the defect is claimable under the warranty. If it is, we may, at our discretion:

1. Fix the defect so the item works as described
2. Replace the faulty part with a new one
3. Replace the item with a new one, or
4. Refund on a prorated depreciation basis

The warranty does not cover loss or damage caused by:

1. Daily or accidental wear and tear
2. Modifications not authorised in writing
3. Extreme temperature (such as direct sunlight) or humidity
4. Misuse, negligence or abuse
5. Improper maintenance
6. Unauthorised repair
7. Drilling done at the customer's request
8. Minor dimension differences within ±3 cm of the stated size (website dimensions are approximate and measured by hand)

Verify your purchase with us and send photos or videos of the defect. We will follow up with you.

The warranty runs for 2 years (normal-price items) or 1 year (clearance items) from the delivery date on your Delivery Order. We keep a copy of the documents, so you just need to verify your details with us.

Yes. Contact us with photos or videos of the issue, and we will arrange an inspection.

Repairs after the warranty period are chargeable. The cost depends on the defect and is based on:

• Replacement parts needed
• Service fee
• Transport fee

We will let you know the charges after inspection, before any repair work begins.

Sealy provides a 10-year warranty for their mattresses with the clauses and defect arrangements as below:

• Coils or wires that are loose or broke
• Coils or wires that protrude or tear
• Depression more than 1.5 inches and above is warrantable prior to Sealy personnel's inspection
• If the slatted bed frame has 3 inches and above of wide gap between each slat, there is likely to abuse the mattress after a long period of use. Therefore, Sealy will not cover if such a foundation is found during the inspection. For each slat that less than 3 inches gap, Sealy will look and address it on a case-to-case basis.
• If there is a defect case which has been verified by Sealy personnel and is sold by MUMU Living previously, MUMU Living will collect the defective mattress from the customer’s location.
  
  

To enjoy your Sealy mattress warranty, please register your warranty first, then contact us if you need to make a claim.

Step 1: Register your warranty

1. Go to sealy.com.my/guarantee
2. Fill in your details and select “Warranty” as the Type of Registration
3. Submit the form

Step 2: Make a claim

If you notice any issue with your mattress, contact our customer service team on WhatsApp. To help us process your claim faster, please have these ready:

• Your order number or proof of purchase
• Photos or a short video of the issue
• A photo of the mattress law tag / label

Our team will guide you through the next steps with Sealy.

All Sonno products come with a manufacturer’s warranty against structural and manufacturing defects, starting from the date of delivery or collection.

• Sonno Mattresses (Lite Plus, Original, Luxe Hybrid): 15 years*
• Sonno Foldable Mattress: 5 years
• Sonno Memory Pillow & Mattress Topper: 2 years
• Sonno Cloud Pillow, Bolster, Bed Sheets, Duvet, Mattress Protector, Blankets & Baby Mattress: 1 year
• Sonno Signature & Sunset Bed Frames: 1 year

*For mattresses purchased from 1 January 2026 onwards.

Good to know:

• Please unbox your mattress within 1 month of delivery, and don’t remove or open the inner cover, to keep your warranty valid.
• The warranty doesn’t cover comfort preferences (firmness or feel), natural odour, or damage from misuse.
• Mattress dimensions within the accepted tolerance of +/- 3 cm on the quoted size
• Keep your order confirmation as proof of purchase. The warranty applies to the original purchaser in Malaysia only.

View full Sonno warranty terms →

1. Email us at support@mumuliving.com with your order number, clear photos of the defect and a short description of the issue.
2. Our team will review your claim with Sonno. Claims are assessed case by case.
3. Once approved, choose how you’d like to return your item:
   • Drop off: bring the item to our warehouse or any of our showrooms.
   • Collection by our team: we’ll collect the item from your home with the charges apply:
   
   – Transportation fee: based on our delivery rates by zone
   – Repackaging fee: RM50 per item
   Example for Zone A: RM80 (collection) + RM50 (repackaging) = RM130 per item.

Sonno products bought from Mumu Living come with the same sleep trial as buying from Sonno, so you can try them at home before fully committing.

• Sonno Mattresses (Original, Lite, Luxe Hybrid): 200-night trial. Sleep on it for at least 25 nights before deciding.
• Mattress Topper: 30-night trial
• Pillows, Bolster, Bed Sheets, Duvet, Mattress Protector & Blankets: 30-night trial
• Signature Bed Frame: 30-night trial (RM300 restocking fee)
• Sunset Bed Frame: 30-night trial (RM150 restocking fee)

Good to know:

• Items must be returned clean, undamaged and securely wrapped in plastic.
• The trial is limited to one return per household per product type, and for mattresses, your first mattress purchase only.
• It doesn’t apply to custom orders, “no-trial” purchases, or returns because of the wrong size or model.
• Any free gifts must be returned in excellent condition, otherwise their value will be deducted from your refund.
• Return transport fees are borne by the customer. For East Malaysia, straightly no returns apply.

How to start a return: email us at support@mumuliving.com or contact our supprt team via WhatsApp with your order number and the reason for returning. Our team will guide you through drop-off or collection.

View full Sonno trial terms →

GAIAS bedding bought from Mumu Living comes with the same peace of mind as buying from GAIAS:

• Pillows, towels and other personal items can’t be returned for a change of mind, for hygiene reasons.
• Anything that arrives faulty, damaged or not as described can be returned for a replacement.

Good to know: return postage is borne by the customer, and any free gifts must be returned as well.

To start a return, email us at support@mumuliving.com or contact our support team via WhatsApp with your order number.

All EVIS products come with a manufacturer’s warranty against defects in materials, functionality and workmanship under normal home use, starting from the delivery date.

• EVIS Smart Desks (Tilt+, Intelligent, L-Shape, Elevia, Smart Desk Lite, Jr, Smart Desk FE): up to 5 years
• EVIS Ergonomic Chairs (Storia, Ottimo, ErgoX, ErgoLeder, ErgoFlow+, ErgoFlow): up to 5 years
• EVIS Accessories: 3 months

How to get the full 5 years: desks and chairs come with a 2-year standard warranty, activated automatically on delivery. Register your product with EVIS within 7 days of delivery to unlock an extra 3-year bonus warranty.

Not covered: normal wear and tear (e.g. scratches, stains, mesh sagging over time), cosmetic issues that don’t affect function, misuse or accidents, improper installation or relocation, unauthorised repairs or modifications, and damage from power surges or environmental conditions.

View full EVIS warranty policy →

Every piece is packed in a flat box or double-wrapped, and delivery and installation are handled by our trained in-house Assembly Team. During delivery, the team will guide you through checking the item(s) before you sign the Delivery Order (DO).

If an item is wrongly delivery/ damaged during delivery, you can return it on the spot. Contact our customer service team or write a note on the DO, and we will send a replacement as soon as possible at no extra charge.

Damage reported after you have signed the DO is subject to our return policy. Our warranty does not cover wear and tear.

If you are not satisfied, you can return your item(s) within 14 days of the delivery date. The item must be in as-new condition.

Items are not eligible for return if:

1. It has been more than 14 days since delivery
2. They were bought as clearance items
3. They are used Linsy mattresses
4. They were delivered to Singapore or East Malaysia
5. They were held in our warehouse storage for more than 3 months
6. The difference is a minor dimension discrepancy within ±3 cm of the stated size (all website dimensions are approximate and measured by hand)

We reserve the right to reject any return request. Return collection dates follow Mumu Living's delivery schedule.

Return for exchange:

• Initial delivery fee: waived
• Collection fee: by delivery zone (waived if collected on the same trip as the exchange)
• Assembly fee (bed frames and wardrobes only): RM80 per item
• Dismantle fee (bed frames and wardrobes only): RM80 per item
• Repackaging fee: RM50 per item

Return for refund:

• Initial delivery fee: by delivery zone
• Collection fee: by delivery zone
• Assembly fee (bed frames and wardrobes only): RM80 per item
• Dismantle fee (bed frames and wardrobes only): RM80 per item
• Repackaging fee: RM50 per item
• Administration fee: 2% for lump-sum payment, 5% for instalment payment
• Refund amount: the balance after the fees above

Collection fee per trip by zone: Zone A RM80, Zone A1 RM80, Zone B RM150, Zone C RM450, Zone D RM750.

Refunds usually take 7 to 14 working days to reach your bank account.

Our customer service team stays in touch with you from order confirmation through to delivery. WhatsApp us, message us on any of our social media channels, call the office or email us, whichever is easiest for you.

Refunds usually take 7 to 14 working days to reach your bank account, counted from when your cancellation is approved or when we have collected your returned item(s).

The amount refunded is the balance after any applicable fees, including the administration fee of 2% (lump-sum payment) or 5% (instalment payment). For returns after delivery, delivery, collection and repackaging fees may also apply.

If you choose store credit instead, there is no administration fee, and the credit is valid for 6 months.

Store credit is valid for 6 months from the date of the cancellation request. It can be used by anyone you authorise. Store credit not used within the 6 months is forfeited.