Questions we hear most often.

1. Order confirmation: You will receive an order confirmation by email.
2. Delivery booking: Our admin team will contact you to confirm your order and to arrange a delivery slot based on your preferred day and time where possible. 
   - If all stocks are ready-stock items, delivery can be booked right away. 
   - Items marked “40 days” are booked once they arrive at our warehouse. Admin team will advise your accordingly.
3. 3 days before delivery: We send a Delivery Confirmation Message to your registered phone number. Please reply “CONFIRM” to secure your slot.
4. On delivery day: Our Assembly Team will call you 30 minutes before arriving.

Please note that admin will contact you during working hour, which is 10am-7pm (exclude PH).

If you change your mind before delivery, you can cancel within 14 days of the purchase date.

Orders are not eligible for cancellation if:

1. It has been more than 14 days since purchase
2. The item(s) were bought as clearance items

Cancel for store credit: no administration fee; the full amount is kept as store credit.

Cancel for refund: an administration fee of 2% (lump-sum payment) or 5% (instalment payment) is deducted, and the balance is refunded.

Refunds usually take 7 to 14 working days to reach your bank account.

Contact our customer service team by WhatsApp or email at support@mumuliving.com with your order number and the new details. Please let us know as early as possible, and at least 3 days before your delivery date.

Please keep your contact number up to date, as we send your Delivery Confirmation Message to it.

A re-delivery fee may apply if you change the address at the last minute, after our Assembly Team has already arrived at the original address. A new address in a different delivery zone may also change your delivery charge.

Yes. Contact our customer service team with your order number before your delivery date and let us know the change you would like. Changes are subject to stock availability.

• If the new item costs more, you pay the difference before delivery.
• If the new item costs less, the difference is issued as store credit.
• Clearance items cannot be changed.

If the new item is not in ready stock, your delivery date may change.

Yes, we can deliver multiple orders together if they are going to the same address. Contact our customer service team with all your order numbers before your first delivery is scheduled.

We deliver across West and East Malaysia and to Singapore. 

We are not able to delivery to off-shore islands without bridge access, such as Langkawi and Tioman etc.

• Delivery is FREE with a minimum purchase of RM2,000. Below that, the delivery charge is RM100.
• Singapore GST (9%) and a RM200 customs documentation fee are borne by the customer.
• GST is calculated on the total purchase amount. The RM200 documentation fee is a one-off charge paid to the forwarding agent.

Example, above RM2,000: RM3,000 (product price) + RM270 (9% GST) + RM200 (documentation) + RM0 (free delivery) = RM3,470

Example, below RM2,000: RM1,000 (product price) + RM90 (9% GST) + RM200 (documentation) + RM100 (delivery) = RM1,390

• We schedule delivery as soon as your order is ready, based on slot availability.
• 3 days before delivery, we send a Delivery Confirmation Message to your registered phone number. Please reply "CONFIRM" to secure your slot.
• On the day, our Assembly Team will call you 30 minutes before arriving.
• The team assembles the furniture (where applicable) and removes all packaging.
• After installation, the team will guide you through checking the item(s).
• You then sign the Delivery Order (DO). Please make sure everything is in good condition before signing. 

Let us know your preferred delivery day and time in the order comments. Deliveries run Monday to Saturday, excluding public holidays, with four slots a day:

1. Morning, 10.00am to 11.30am
2. Noon, 11.30am to 1.00pm
3. Afternoon, 2.00pm to 3.30pm
4. Evening, 3.30pm to 5.00pm

After we receive your order and full payment, our admin team will contact you to confirm your slot. Slots are subject to availability. Our office hours are 10am to 7pm.

Our lorry deliveries are usually scheduled at least 3 days in advance, so same-day lorry delivery is not available.

If you need your item(s) on the same day, you can arrange a Lalamove pickup from our IDCC Shah Alam showroom and warehouse.Lalamove charges are to be borne by the customer.

Yes. Please get the relevant permission from your building or residential management before the delivery day. We have other deliveries scheduled and cannot wait for access to be granted. If we cannot deliver in the confirmed slot because we cannot access your premises, a re-delivery fee based on our standard delivery rates will be charged.

All information needed for permission will be sent to you 3 days before delivery in a Delivery Confirmation Message. 

Yes, just let us know at least 3 days before the agreed delivery day. If you cancel after replying "CONFIRM" to the Delivery Confirmation Message, a re-delivery fee may apply. Free delivery is only available once per order.

Please make sure you, or someone you appoint, are at the delivery address at the agreed time to receive your order.

Our team has other deliveries scheduled that day, so we are unable to wait if no one is available when we arrive. This also applies if we cannot reach you by phone during your delivery slot.

In either case, a re-delivery fee will apply to arrange a second delivery.

We deliver to apartments, offices and landed homes every day and make sure our item(s) fit standard entrances, such as doors, lifts and staircases. Big items such as bed frames and wardrobes are installed on-site for this reason. For some bed frame models, the bed slats are made to the bed size and may not fit smaller entrances.

If your entrance is smaller than standard, tell us and we will advise on your purchase. Please note that it is the customer's responsibility to ensure the item(s) fit the entrance. If an item does not fit, returns are refunded as store credit only.

Please tell us beforehand so we can plan the delivery. We provide staircase delivery for buildings up to 3 storeys. Above the 3rd storey, an extra RM80 per flight of stairs applies. Mumu Living reserves the right to refuse delivery in such cases.

Yes. Disposal is RM100 per set, without dismantling:

You have to inform our customer service team of ALL your disposal item(s). Mumu Living reserves the right not proceed with disposal service if any disposal item(s) is not informed beforehand. 

Disposal can only be done on the same trip as your delivery. The disposal fee must be paid before the delivery date.

Our furniture comes flat-packed with an installation manual. 

For deliveries within West Malaysia and Singapore, we assemble the furniture before delivery, which keeps delivery efficient and lets us check quality before it leaves. 

Bulky items such as bed frames and wardrobes are assembled on-site because of entrance size limits, so please allow some time for installation during delivery.

For deliveries to East Malaysia, we do not assemble furniture for LCL (shared container) deliveries. Flat-packed furniture is better protected in transit and costs less to ship.

• Assembly is FREE for all items we can assemble before delivery, such as bedside tables, dressing tables, coffee tables and TV cabinets. 
• On-site installation of bulky items (bed frames, wardrobes) is RM80 per item. You can choose to assemble it yourself or add-on our assembly service on the product page.

No. We do not assemble furniture for LCL (shared container) deliveries. Flat-packed furniture is better protected in transit and costs less to ship.

Drilling is needed for wall-mounted item(s), and we do not charge for it. Please note that the warranty does not cover parts drilled at your request.

Yes. Ask our Assembly Team to install one on-site if you need it.

Yes, at no extra charge. Let our admin team know before the delivery date. Our Assembly Team will drill the hole on-site after confirming the position with you. 

However, all item(s) that are modified, including drilling are not eligible for return & refund.

Yes. Mumu Living keeps 50,000 sqft of ready stock so you don't have to wait for your item(s). We usually have stock of every SKU, unless it is a new arrival or has just sold out.

• If you would like to receive your item(s) later, we provide FREE STORAGE for up to 6 months from the order date.
• A deposit of at least 50% entitles you to 3 months of free storage. Full payment extends this by another 3 months (6 months in total).
• After the free storage period, a storage fee of 5% of the item(s) value is charged per month.
• Accrued storage fees must be paid before the item(s) are shipped out or self-collected.
• Item(s) stored at Mumu Living for more than 3 months cannot be exchanged, refunded or cancelled.

No, there’s no maximum order value on our website, so you can furnish your whole home in one order.

However, your bank, card or e-wallet may set its own limit on how much you can pay in one transaction:

• Credit / debit card & 0% instalment: up to your available card limit
• Online banking (FPX): up to RM30,000 per transaction for personal accounts, or your bank’s daily online limit if lower
• E-wallets & Buy Now, Pay Later: based on your account tier or approved spending limit

If your payment doesn’t go through for a large order, try another payment method or contact your bank to raise your limit. You can also contact us at support@mumuliving.com or chat with our sales team on WhatsApp, and we’ll help you complete your order.

We accept a range of secure payment options at checkout:

• Visa / Mastercard debit cards (local banks only)
• Visa / Mastercard credit cards (local & foreign)
• Online banking (FPX)
• E-wallets - TnG, GrabPay, ShopeePay
• Buy Now, Pay Later
• 0% credit card instalments over 6 or 12 months with selected banks

All payments are processed securely through senangPay, a licensed Malaysian payment gateway.

American Express cards are not accepted online.

Yes. 0% instalment is available in our website with:

💳 Credit card instalments: 0% for 6 or 12 months
Available with credit cards from 

• Affin Bank
• Alliance Bank
• AmBank
• HSBC
• OCBC
• RHB
• Standard Chartered
• UOB

Simply choose “Instalment Payment Plan” at checkout and select your bank and tenure.

A minimum spend of RM1000 in a single receipt applies.

📱 Buy Now, Pay Later: interest-free options

• Atome: split your payment into 3 interest-free instalments
• Grab PayLater: split your payment into 4 interest-free instalments
• ShopeePayLater: pay next month at 0%, or choose a longer instalment plan (fees may apply)

A maximum spend of RM1,500 in a single receipt applies.

Yes, for both online and showroom orders. 

For website, just choose "Manual Bank Transfer" option upon check out.

Transfer to:
MUMU LIVING SDN BHD
Public Bank
Account number: 3205278207
SWIFT code: PBBEMYKL

Once payment is made, email the bank-in slip with your order number to support@mumuliving.com.

Online orders ship only after we receive payment. Showroom orders are delivered only after we receive full payment.

• Visa / Mastercard debit cards (local banks only)
• Visa / Mastercard credit cards
• American Express cards

Yes. 0% instalment is available in our showrooms with:

💳 Credit card instalments: 0% for 6 or 12 months
Available with credit cards from 

• Aeon Credit (also available over 3 months)
• Affin Bank
• Alliance Bank
• AmBank
• BSN
• CIMB
• Citibank
• HSBC
• Maybank
• OCBC
• Public Bank
• RHB
• Standard Chartered
• UOB

A minimum spend of RM1000 in a single receipt applies.

Yes! You can still spread your payment with a debit card through our Buy Now, Pay Later options available online and showrooms:

• Atome: split your payment into 3 interest-free instalments
• Grab PayLater: split your payment into 4 interest-free instalments 
• ShopeePayLater: pay next month at 0%, or choose a longer instalment plan (fees apply)

Simply select your preferred BNPL option at checkout, and repay your instalments with your linked debit card, e-wallet or online banking, depending on the provider.