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We currently ship all across West Malaysia and East Malaysia, excluding off-shore islands with no bridge access, such as Langkawi, Tioman etc.
To ensure you receive your new furniture pieces quickly and as safely as possible, we have covered a variety of shipping details which are explained below.
Standard Delivery Rate
Areas | Rate /trip |
Zone A – KL, Selangor, Putrajaya, Johor Bahru | RM80 |
Zone A1 – Kulai, Kota Tinggi | RM80 |
Zone B – Negeri Sembilan, Outside of Johor Bahru (within Johor State) | RM150 |
Zone C – Melaka, Penang, Perak, Pahang | RM450 |
Zone D – Terengganu, Kelantan, Kedah, Perlis | RM750 |
Zone E – Sabah, Sarawak, Labuan* Door to Door Ocean Freight | RM750* |
Zone F – Singapore *On-site installation service is provided except wardrobe *Delivery is provided with a minimum purchase of RM2,000.00 | 8% GST + 5% Delivery Fees |
Delivery Time
You may mention your preferred delivery day and time of receiving the item(s) in the comment section. Our delivery is available on Monday – Saturday excluding public holidays with 4 slots available in each day:
Our support officer will get in contact with you to confirm or make arrangements for your preferred delivery slot after receiving your order and full payment online. Our office hour is 10 am to 7 pm. Please understand that our delivery slot bookings are subject to availability.
Same Day Delivery
Usually, we do not provide same-day delivery as our delivery schedule is arranged one week in advance. However, if you wish to get your item(s) on the day you purchase, you may arrange a self-pickup from our IDCC Showroom.
Delivery Procedures
To ensure our customers receive the new furniture as safely as possible, we will have a Standard Operating Procedure (SOP) for the furniture delivery.
Permission to Access to Your Building/ Residential Management
You have to ensure that the relevant permissions are obtained from the building or residential management prior to the scheduled delivery day. We are not obliged to wait for you to grant access to the premise as we have other scheduled deliveries to fulfill for the day. If we are unable to deliver on confirmed delivery day and time slot due to any difficulty in accessing your premise, re-delivery fee will be charged based on the standard rate.
Delivery Booking Changes or Cancellation
If you wish to change or cancel your delivery booking, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day. However, if you cancel your scheduled delivery after you reply “CONFIRM” to the Delivery Confirmation Message sent to your registered phone number, we may have to charge a re-delivery fee.
Please note that our free delivery is only available ONCE per order.
Changes of Delivery Addresses
If you wish to change your delivery address, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day.
However, if you change your delivery address on the day of delivery (last-minute changes), we may have to charge a re-delivery fee based on the standard rate.
Staircase Charges
We only provide staircase delivery for delivery addresses located within a building for 3 storeys. An additional charge of RM80.00 for each storey will apply for the 3rd storey above. The charge will also be applied to unforeseen circumstances e.g. there’s no lift facility in the building, furniture is unable to fit into the lift, lift unserviceable upon delivery crew’s arrival, refusal of lift access by building management, etc. Please pay the fee before the agreed delivery date or pay directly to the delivery team.
Hereby, MUMU Living also reserves the right to refuse delivery if such case arises.
Door Fitting
We are very experienced in delivering furniture to apartment, office and landed building. Therefore, we will make sure all our item(s) can fit in standard size entrances, ie. Door, lift, staircases, etc. Kindly inform us if your entrance is smaller than the standard size, we will advise your purchases accordingly.
Due to this restriction, we will only install big item(s) such as bed frame, wardrobe, and book rack on site. However, for certain models of bed frames, the bed slat is as per bed sizes and might not fit in smaller entrances.
Arrangement for Second Delivery
If one of the item(s) that you purchased is not ready stock, you may request to deliver the ready stock item prior. We will arrange the second delivery for your remaining item(s) once it is in ready stock WITHOUT additional charges.
However, if your request for second delivery due to the reasons e.g. last minutes changes of the delivery address, last minutes changes of delivery day and time, no permission from building management, etc in which we are unable to deliver your item(s) on confirmed delivery day and time slot due to any difficulty in accessing your premise, a re-delivery fee will be charged based on the standard rate.