Delivery of Order

We currently ship all across West Malaysia and East Malaysia, excluding off-shore islands with no bridge access, such as Langkawi, Tioman etc.

To ensure you receive your new furniture pieces quickly and as safely as possible, we have covered a variety of shipping details which are explained below. 

Standard Delivery Rate

• Free delivery is provided to Klang Valley & Johor Bahru area with purchases above RM1,000.
• Free delivery is provided to Kulai & Kota Tinggi  area with purchases above RM3,000.
• Free delivery is provided to the area Outside of Johor Bahru (within Johor State) with purchases above RM5,000
  
• Free delivery is only available ONCE per order.
• Item(s) delivered by truck will be handled by our skilled in-house transport and delivery team. This way, we can ensure to have better control of our delivery punctuality and quality service at your door.
• Delivery by truck is available on Monday – Saturday excluding public holidays, there’s no additional charges for delivery on weekend.
• Bulky items such as bed frame, wardrobe will be assembled at customer’s premise. RM80.00 assembly fees will be charged per item.
• Other items such as bedside table, dressing table, coffee table, tv cabinet, etc will be readily assembled by our professional furniture delivery team without additional charges.  Learn more about assembly, click here
  

Delivery To Singapore

- Delivery: FREE with a minimum purchase of RM2000

- Singapore 9% GST & RM200 Custom Levy / Documentation Fees to be borne by customers

- GST 9% is calculated based on the total purchase amount, whereas the RM200 Custom Documentation Fee is a one-off charge paid to the forwarding agency.

Examples:

Free Delivery above RM2000 Purchase
RM3000 (Total Amount) + RM270 (9% GST) + RM200 (Custom Documentation Fees) + RM0 (Free Delivery) 

= Grand Total: RM3470

Delivery Charge below RM2000 Purchase

RM1000 (Total Amount) + RM90 (9% GST) + RM200 (Custom Documentation Fees) + RM100 (Delivery Charges) 

= Grand Total: RM1390

Delivery Time

You may mention your preferred delivery day and time of receiving the item(s) in the comment section. Our delivery is available on Monday – Saturday excluding public holidays with 4 slots available in each day:

1. Morning 10.00 -11.30am
   
2. Noon 11.30 - 1.00pm
   
3. Noon 2.00 - 3.30pm
   
4. Evening 3.30 - 5pm

Our support officer will get in contact with you to confirm or make arrangements for your preferred delivery slot after receiving your order and full payment online. Our office hour is 10 am to 7 pm. Please understand that our delivery slot bookings are subject to availability.

Same Day Delivery

Usually, we do not provide same-day delivery as our delivery schedule is arranged one week in advance. However, if you wish to get your item(s) on the day you purchase, you may arrange a self-pickup from our IDCC Showroom.

Delivery Procedures

To ensure our customers receive the new furniture as safely as possible, we will have a Standard Operating Procedure (SOP) for the furniture delivery. 

• We will attempt delivery of your order as soon as your order is ready for delivery. The delivery day and time will be arranged based on the schedule availability as mentioned above under Delivery Time.
• 3 days before the agreed delivery day, our support officer will send a Delivery Confirmation Message to your registered phone number, listing out the important information needed by your side to arrange for the acceptance of the order. You will need to reply “CONFIRM” to the confirmation to ensure timely delivery. 
• One day before delivery, our support officer will send a Delivery Reminder Message to your registered phone number to remind you of your upcoming delivery.
• On the day of delivery, our delivery team will give you a call 30 minutes before reaching the destination so that you can be prepared to receive your order.
• Our delivery team will assemble the furniture (if applicable), and remove all packaging materials from your premise.
• After each furniture installation session, our delivery team will guide the customer to perform an overall check on the item(s) delivered prior to you acknowledging the receipt of the item(s) in good and agreeable condition.
• Customers are requested to sign the Delivery Order (DO) after the acknowledgment of the item(s) conditions. Do ensure that the item(s) is in good and agreeable condition before signing the DO, any request for return or refund after the acknowledgment, ie. signing the DO will subject to our discretion. For more information on Return and Refund Policy, click here

Permission to Access to Your Building/ Residential Management

You have to ensure that the relevant permissions are obtained from the building or residential management prior to the scheduled delivery day. We are not obliged to wait for you to grant access to the premise as we have other scheduled deliveries to fulfill for the day. If we are unable to deliver on confirmed delivery day and time slot due to any difficulty in accessing your premise, re-delivery fee will be charged based on the standard rate.

Delivery Booking Changes or Cancellation 

If you wish to change or cancel your delivery booking, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day. However, if you cancel your scheduled delivery after you reply “CONFIRM” to the Delivery Confirmation Message sent to your registered phone number, we may have to charge a re-delivery fee.

Please note that our free delivery is only available ONCE per order.

Changes of Delivery Addresses

If you wish to change your delivery address, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day. 

Storage Timeframe & Charges

• If you would like to receive your item(s) later, we provide FREE STORAGE up to 6 months from the order date.
• To be entitled to 3 months FREE STORAGE, at least 50% Deposit Payment must be made;  To extend an additional 3 months of FREE STORAGE (total 6 months), Full Payment must be made.
• After the free storage period, the storage fee will be charged at 5% of the item(s) value per month.
• The storage fee accrued to be paid by the customer before the item(s) is shipped out or self-collect.
• Item(s) that is being stored at Mumu Living for more than 3 months are not exchangeable, refundable, or cancelled.

Disposal Charges

• The above rate for disposal charges is for set(s) only. For single item disposal charge will be at RM100 each. All the rates stated are without dismantle fee.
• The dismantle fee of RM80 per item is optional. In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our customer service.
• Customer MUST inform our customer service in advance if there is item(s) for disposal. Disposal can only be done on the same delivery trip.
• Disposal fee must be made to Mumu Living at least 3 days before the delivery/disposal date.