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We currently ship all across West Malaysia and East Malaysia, excluding off-shore islands with no bridge access, such as Langkawi, Tioman etc.
To ensure you receive your new furniture pieces quickly and as safely as possible, we have covered a variety of shipping details which are explained below.
Standard Delivery Rate
Areas | Min. Purchase for FREE Delivery | Delivery Charges / Trip below Min. Purchase |
Zone A – KL, Selangor, Putrajaya, Johor Bahru | RM1000 | RM80 |
Zone A1 – Kulai, Kota Tinggi | RM3000 | RM80 |
Zone B – Negeri Sembilan, Outside of Johor Bahru (within Johor State) | RM5000 | RM150 |
Zone C – Melaka, Penang, Perak, Pahang | RM5000 | RM450 |
Zone D – Terengganu, Kelantan, Kedah, Perlis | RM5000 | RM750 |
Zone E – Sabah, Sarawak, Labuan*
Door to Door Ocean Freight
| - | RM750* |
Zone F – Singapore *On-site installation service is provided for bed frame and wardrobe
| RM2000 | Custom Documentation Fee: RM200 + 9% GST + Delivery Fee: RM100 |
Delivery To Singapore
- Delivery: FREE with a minimum purchase of RM2000
- Singapore 9% GST & RM200 Custom Levy / Documentation Fees to be borne by customers
- GST 9% is calculated based on the total purchase amount, whereas the RM200 Custom Documentation Fee is a one-off charge paid to the forwarding agency.
Examples:
Free Delivery above RM2000 Purchase
RM3000 (Total Amount) + RM270 (9% GST) + RM200 (Custom Documentation Fees) + RM0 (Free Delivery)
= Grand Total: RM3470
Delivery Charge below RM2000 Purchase
RM1000 (Total Amount) + RM90 (9% GST) + RM200 (Custom Documentation Fees) + RM100 (Delivery Charges)
= Grand Total: RM1390
Delivery Time
You may mention your preferred delivery day and time of receiving the item(s) in the comment section. Our delivery is available on Monday – Saturday excluding public holidays with 4 slots available in each day:
Our support officer will get in contact with you to confirm or make arrangements for your preferred delivery slot after receiving your order and full payment online. Our office hour is 10 am to 7 pm. Please understand that our delivery slot bookings are subject to availability.
Same Day Delivery
Usually, we do not provide same-day delivery as our delivery schedule is arranged one week in advance. However, if you wish to get your item(s) on the day you purchase, you may arrange a self-pickup from our IDCC Showroom.
Delivery Procedures
To ensure our customers receive the new furniture as safely as possible, we will have a Standard Operating Procedure (SOP) for the furniture delivery.
Permission to Access to Your Building/ Residential Management
You have to ensure that the relevant permissions are obtained from the building or residential management prior to the scheduled delivery day. We are not obliged to wait for you to grant access to the premise as we have other scheduled deliveries to fulfill for the day. If we are unable to deliver on confirmed delivery day and time slot due to any difficulty in accessing your premise, re-delivery fee will be charged based on the standard rate.
Delivery Booking Changes or Cancellation
If you wish to change or cancel your delivery booking, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day. However, if you cancel your scheduled delivery after you reply “CONFIRM” to the Delivery Confirmation Message sent to your registered phone number, we may have to charge a re-delivery fee.
Please note that our free delivery is only available ONCE per order.
Changes of Delivery Addresses
If you wish to change your delivery address, just inform us ahead. We are more than happy to make adjustments for you. Kindly inform us 3 days in advance before the agreed delivery day.