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Customer satisfaction is paramount for us. To make sure that our customers love the MUMU Living experience, we go out of our way to provide a comprehensive return policy.
What if item(s) is damaged during delivery?
Every piece of our furniture is safely packaged in flat box for safe transit and will be delivered and handled by a professional delivery driver.
However, in the rare occurrence of item(s) being damaged during delivery, you can return the item upon delivery or report it within fourteen(14) days from the date of delivery. Please contact our customer service team and we will arrange to send a replacement without any extra delivery charges.
What if incorrect item(s) is being delivered?
Person receiving shipment should conduct an inspection upon acknowledging receipt of good. Though rare, there is a possibility of an incorrect item being delivered to you. You can return the item upon delivery or report it within fourteen (14) days from the date of delivery. Please contact our customer service team and we will arrange to send a replacement without any extra delivery charges.
What if item(s) is faulty?
Every piece of furniture leaving our warehouse will checked for quality control, but there will be times our eyes overlooked a certain defect.
If the furniture is faulty and does not function as warranted during the warranty period, MUMU Living will either, at our discretion,
i. Repair it to make it function as warranted, or
ii. Replace it with one that is at least functionally equivalent
iii. If (i) and (ii) is unable to be fulfilled, you may return the furniture for a refund in store credit
Please note that we require images/ videos to better assist you with regards to the defects.
How do I request for a return?
To kick start a return request, all you will need to do is drop us an email and our team will be in touch with you shortly on the next steps.
Can I get change of mind exchange/ refund?
Many of our furniture are ordered immediately after customer’s confirmation of order in our store. Therefore, MUMU Living does not have a change of mind policy. Customer is advised to choose carefully when purchasing.
Is there a cost for refund?
For any reasons other than manufacturing defect, or defects that arises due to our negligence, that MUMU Living has decided to accept customer’s request for a refund, a restocking fee of 20% of item’s purchased price will be charged.