Warranty & Repair

We want you to rest easy and enjoy your furniture with peace of mind. 




How long is the warranty period? 

 

All MUMU Living furniture is covered by a 2 years warranty against manufacturing or mechanism defect. The warranty period for the furniture starts on the date of delivery.

 

Please note that item(s) on clearance sale and special event sales do not carry this warranty.

 

 

 

How do I keep track of the warranty?

 

The warranty is valid for 2 years from the date of delivery stated on the Delivery Order (DO). Worry not, we keep a copy of the relevant document, you just need to verify your details with us.

 

 

 

Who can claim the warranty?

 

This warranty only covers normal household use. We do not cover any rented, commercial, institutional or other non-residential use. It only applies to MUMU Living furniture that you purchase directly from our official website at www.mumuliving.com or directly from our in-store (showroom). We are not liable to any MUMU Living product that are sold to you by non-authorised reseller.

 

 

 

What does this warranty cover?

 

We warrant that all item or part is free from material manufacturing defects and conforms to the description of the product in the website.

 

ITEM OR PART

WARRANTY DURATION

LABOUR COVERAGE

Frame, spring and webbed seating system used in Upholstered and Leather Sofa and Sofabed

2 years

2 years

Mechanism in Recliner Sofa and Adjustable Armchair and Sofabed

2 years

2 years

Hydraulic in Storage Bed Frame

2 years

2 years

Finishes and all other furniture product, including but not limited to dining tables, chairs, bed frames, dressers, cabinets, marble tops, granite tops.

2 years

2 years

Leathaire Fabric

2 years

2 years

 

 

 

 

 

What does this warranty NOT cover?

 

This warranty does not cover any loss or damage suffered by you or anyone else arising from:

i.                Daily or accidental wear and tear

ii.              Modification of product that has not been authorised in writing

iii.             Exposure to extreme temperature (under sunlight) or humidity

iv.             Misuse, negligence or abuse of the product

v.               Improper maintenance

vi.             Unauthorised repair

 

This warranty also does not cover any item(s) that is purchased on clearance sale, special event sale, or “as-is”.

 

 

 

How do I request for a service?

 

All you need to do is to verify your purchase with us, then show us the defects in picture or videos. We will follow up with you subsequently.  

 

 

 

What kind of service will I get?

 

Based on your description, we will assess whether the defect or malfunction is claimable under the warranty clause.

 

If it falls under the warranty cover, we may either rectify it by (subject to our discretion):

i.                Rectify the defect to ensure it functions as described in product description

ii.              Exchanging the faulty part with a new part,

iii.             Exchange a new one, or

iv.             Refund on a prorated depreciation basis.

 

 

 

Is there a charge for the warranty claim?

 

If the product malfunction fits the clause under warranty claim, we will rectify it FREE OF CHARGE.

 

Please note that delivery cost of warranty claim will be borne by customer.

 

 

 

What if the warranty on the product has expired?

 

If the warranty has expired and you would like to rectify any faulty or malfunction product, we can still do something for you! Get in contact with us, we will advise you accordingly.