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Warranty & Repair

We want you to rest easy and enjoy your furniture with peace of mind.


How long is the warranty period?


All MUMU Living furniture is covered by a 2 years warranty against manufacturing or mechanism defect. The warranty period for the furniture starts on the date of delivery.

Please note that we offer a 1 year warranty for item(s) on clearance sale. 



I bought my item on Flash Sale/ Clearance Sale Event, do I still get covered for warranty?



All items that are bought in clearance price will be covered by 1 year warranty against manufacturing or mechanism defect. The warranty period for the furniture starts on the date of delivery.



How do I keep track of the warranty?


The warranty is valid for 2 years (for normal price items) and 1 year (for clearance items) from the date of delivery stated on the Delivery Order (DO). Worry not, we keep a copy of the relevant document, you just need to verify your details with us.



Who can claim the warranty?


This warranty only covers normal household use. We do not cover any rented, commercial, institutional or other non-residential use. It only applies to MUMU Living furniture that you purchase directly from our official website at www.mumuliving.com or directly from our in-store (showroom). We are not liable to any MUMU Living product that are sold to you by non-authorised reseller.



What does this warranty cover?


We warrant that all item or part is free from material manufacturing defects and conforms to the description of the product in the website.


ITEM OR PART

WARRANTY DURATION

LABOUR COVERAGE

Frame, spring and webbed seating system used in Upholstered and Leather Sofa and Sofabed

2 years

2 years

Mechanism in Recliner Sofa and Adjustable Armchair and Sofabed

2 years

2 years

Hydraulic in Storage Bed Frame

2 years

2 years

Finishes and all other furniture product, including but not limited to dining tables, chairs, bed frames, dressers, cabinets, marble tops, granite tops.

2 years

2 years

Leathaire Fabric

2 years

2 years



What does this warranty NOT cover?


This warranty does not cover any loss or damage suffered by you or anyone else arising from:

  1. Daily or accidental wear and tear
  2. Modification of product that has not been authorized in writing
  3. Exposure to extreme temperature (under sunlight) or humidity
  4. Misuse, negligence or abuse of the product
  5. Improper maintenance
  6. Unauthorised repair
  7. Drilling service as per requested by customers

This warranty also does not cover any item(s) that is purchased on clearance sale, special event sale, or "as-is".



How do I request for a service?


All you need to do is to verify your purchase with us, then show us the defects in picture or videos. We will follow up with you subsequently.



What kind of service will I get?


Based on your description, we will assess whether the defect or malfunction is claimable under the warranty clause.

If it falls under the warranty cover, we may either rectify it by (subject to our discretion):

  1. Rectify the defect to ensure it functions as described in product description
  2. Exchanging the faulty part with a new part,
  3. Exchange a new one, or
  4. Refund on a prorated depreciation basis.



Is there a charge for the warranty claim?


If the product malfunction fits the clause under warranty claim, we will rectify it FREE OF CHARGE.

Please note that delivery cost of warranty claim will be borne by customer.



What if the warranty on the product has expired?


If the warranty has expired and you would like to rectify any faulty or malfunction product, we can still do something for you Get in contact with us, we will advise you accordingly.



Sealy Mattress Warranty


Sealy provides a 10-year warranty for their mattresses with the clauses and defect arrangements. Click Here for more information.



Sonno Mattress Warranty


Sonno Original and Lite mattresses are covered by a 10 years warranty, and for Sonno Luxe Hybrid mattress is covered by a 15 years warranty, from the date of delivery and collection. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product. Click Here  for more information.



Sonno Mattresses Nights Trial


If within 100 days of purchasing Sonno Original or Sonno Lite Mattress, or within 200 days of purchasing Sonno Luxe Hybrid mattress, you find you're not completely satisfied with your Sonno, let us know and we'll proceed your return process. Return is only eligible for purchases after 25 days. This is because your body need to adjust to a new mattress and we recommend for you to try at least 25 days before initiating the return. Transportation cost for collection will be borne by the customers, kindly refer to our Delivery of Order for the rate. Click Here for more information.



Gaias Policy


We make exceptional products and fully stand behind their quality. You can return your bedsheet and duvet within 100 days of delivery. Click Here for more information.



Evis Warranty 


Evis provides a 5 years warranty on all Evis Desk and 4 years warranty on ErgoX Chair from the date of collection. Click Here for more information.